Boxwood World guarantees our products to be high quality,true to type, shipped properly, and to perform as advertised. If this is not the case, contact us as soon as possible. We will gladly resolve the issue, offer gardening advice, or provide a company credit. Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hazardous zone recommendations. Thank you, and may you have happy gardening.